Refund policy

We stand behind every piece we make. If something isn't right with your order, we are here to help.

Damaged or Defective Items

Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, email us at hello@home9golf.com within 5 days of delivery with your order number and photos of the item (and packaging, if applicable). We will replace the item if available. If that item is no longer in stock, we will offer an exchange for another item, or a refund.

Standard Returns

We accept returns within 14 days of delivery. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition.
  • Original tags and packaging must be attached and intact.
  • Proof of purchase (order number or receipt) is required.

Exceptions & Final Sale Items

  • Hats: Final sale due to hygiene considerations.
  • Sale Items & Gift Cards: Final sale and non-returnable.

Items returned worn, washed, or with tags removed will not be accepted. We reserve the right to refuse any return that does not meet these conditions, and to limit or decline returns for accounts with an excessive return history.

How to Start a Return

  1. Email hello@home9golf.com with your order number and the item(s) you wish to return.
  2. If your return is approved, we will send you a return shipping label along with instructions on where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

A $7 return shipping fee will be deducted from your refund. This fee is waived for damaged, defective, or incorrect items.

Need a Different Size or Color?

Sizes and limited drops move fast. The fastest way to get the size or color you want is to request a return for your current item and place a new order right away.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund (less any applicable return shipping fee) will be automatically processed back to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to post the refund to your account. If more than 15 business days have passed since your refund was approved, please reach out to us at hello@home9golf.com.